Our Service
Make your company more accessible to your customers, employees, and business associates around the world with Telmex USA’s International Toll-Free Service (ITFS).
ITFS provides toll-free calling capabilities for calls from an international location that terminate in the United States. ITFS calls are dialed by the calling party using an international toll-free phone number or another toll-free number assigned by the foreign carrier. Toll-free services allow calls to be completed to your preferred location without any charge to the calling party.
By advertising a single telephone number in each of our international locations, you’ll make it easy for your in-country customers to contact you—and you’ll also simplify operations and reduce costs.
Benefits
- No charge to the calling party
- Calls are billed to the ITFS owner in the United States
- Easy access and flexibility
- Reliable network
- Local dialing options
- Wide coverage
- Clear and simple invoicing
Features
- Voice services for your company’s locations using our international and domestic networks
- Calls originate from international locations and terminate in the United States and Puerto Rico
- ITFS-service commitment on a month-to-month or six-month basis
- Rates and discount policies are subject to a per-month Minimum Monthly Usage Commitment (MMUC)
- ITFS subscribers are automatically signed up to Internet billing
- Available in over 35 countries
Why Telmex USA?
- Wide coverage
- We offer two levels of customer support:
- International support in English, Spanish, and Portuguese from a designated customer care center
- International assistance center supported by a customer network management center
- Each care center is supported by a local network operations center (NOC)
- US Customer Care Center
- International support in English, Spanish, and Portuguese from a designated customer care center
- Customer and technical support centers available 24/7, 365 days a year
- Single point of contact for service orders, implementation, billing options, and more.