We now offer innovative business solutions for managing customer relationships with the care and precision your customers deserve. We’ve successfully handled millions of calls, serving business and residential customers on behalf of Fortune 500 companies. With operations in the US and Mexico, we manage customer contacts in English and Spanish. Global companies can trust Telmex USA as a partner who enables a wide variety of business solutions.
Features
- Our contact center professionals bring valuable cultural understanding and language skills to help you grow in Spanish-speaking markets.
- Solutions include outsource contact center services and related hosted applications such as e-mail, chat, Interactive Voice Response (IVR) and web-based support.
- With over 6,500 workstations in 8 contact centers across the US and Mexico, we are among the largest teleservices agencies in the industry.
- Our contact center facilities are fully equipped with the latest technology and infrastructure, providing our staff with the environment and support they need to succeed.
- Telmex USA becomes a strategic partner with our clients, providing technology and business insights needed for fast, flexible solutions in rapidly changing market.
- Telmex USA, in alliance with its affilate company Telvista, offers custom call center solutions to meet your business needs.
