GENERAL
Telmex USA respects the privacy of every individual or company who visits our Web site, responds to our interactive advertisements or sends us e-mail. This Privacy Statement outlines the information
Telmex USA will collect and how we will use that information. We realize that the exciting growth of the Internet and online services raises questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment to safeguarding privacy to our online and internet activities. Telmex USA wants you to understand when and how personal information is collected, used, disclosed and protected. That’s why we have provided you with this Privacy Policy (“Policy”). This Policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit the Telmex USA Web site, respond to our Web-based advertisements or send us e-mail.
NETWORK AND INFORMATION SECURITY
We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we take a variety of steps to protect against unauthorized access to our systems that store personal information such as policies limiting access to those systems to authorized personnel.
All orders on the Telmex USA website utilize a Secure Socket Layer (SSL) or Secure Electronic Transaction (SET) protocol to provide "secure sessions" for our visitors. Order forms will be sent and will arrive privately and unaltered at Telmex USA server.
Also, we use encryption technologies to protect your account information when you are viewing your bill on our Website or via email. You should be aware that Telmex USA has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.
You should keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information and services. And you must adopt passwords that others may not guess easily.
CHILDREN’S ONLINE PRIVACY
Telmex USA recognizes that children may not be able to make informed choices about giving out personally identifiable information.
Telmex USA is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Telmex USA does not knowingly collect information from children under the age of 13 and does not target its website to children under 13.
For collection of personally identifiable information (that is, name, address, telephone number, or e-mail address). If a child has provided us with personally identifiable information without the consent or parent or guardian, a parent or guardian of that child should contact us at the e-mail address listed at the bottom of this Statement if they would like this information deleted from our records.
We will use reasonable efforts to delete the child's information from our records. Telmex USA encourages parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children.
PERSONALLY IDENTIFIABLE INFORMATION
Telmex USA will not collect any personally identifiable information about you (that is, your name, address, telephone number, or e-mail address) unless you provide it to us voluntarily. Telmex USA does not share, disclose or sell any personally-identifiable information (such as your name, address, telephone number or e-mail address) collected online on Telmex USA sites with other unaffiliated companies or organizations for non-Telmex USA marketing purposes, but we restrict their use and limit disclosure of CPNI for purposes or providing service to you or to market products and services as previously described. We will also prohibit the third party from further disclosing the CPNI except as required by law and require the third party to implement safeguards to protect the confidentiality of the CPNI.
Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.
How We Use the Information
Telmex USA uses the personally-identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.
We also provide personally-identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Telmex USA property or services, or with our customers' or others' use of them.
- Internal Business Use. Your personal information is used in many aspects of our business operations. We use personal information to provide you the services you request, to properly identify you when you contact us, to bill and collect for services, to ensure your creditworthiness for continued service, to determine appropriate state and local payment of taxes, to protect our rights or property, or to enforce the terms of any agreements or terms of service. We use personal information to communicate with you about your account or other matters, our services or products you use, or to respond to your requests.
- To complete an online order for a product or service (if you do not wish to complete an online order form, we will always provide an option for you to complete an order by calling a toll free phone number)
- To enter an online contest or sweepstakes (if you do not wish to complete an online contest or sweepstakes form, we will always provide an option for you to enter by mailing a 3 x 5 card to specific address)
- Marketing Communications. We use personal information to inform you about new products and services. We may contact you at your wireless, residential or business phone numbers, by email or text message, fax or by automated voice messaging and by direct mail. If you are a Telmex USA subscriber and want to change your preferences for receiving marketing communications, you may call us at the customer service number shown on your bill or send an email to: telmexusaprivacy@telmex.com. While you may choose not to receive email or telephone marketing information from us, you will continue to receive invoices, customer service-related notifications, technical or network-related notifications and similar information from us electronically or otherwise.
- Facsimile. Telmex USA does not send commercial information by fax, unless you request such information to be sent by fax. You may email our Office of Privacy at: telmexusaprivacy@telmex.com or call our Customer Care representatives at the number shown on your bill if you believe you have received an unwanted fax from Telmex USA. Our business customers should contact their account representative.
- Customer Proprietary Network Information ("CPNI"). There are special rules related to the access, use and disclosure of customer proprietary network information or "CPNI." This Policy incorporates those rules throughout. You have a right, and Telmex USA has a duty, under the law, to ensure the confidentiality of CPNI. In other circumstances, we may also disclose your CPNI as permitted by law.
Your name, address and phone number are not CPNI, but otherwise are covered by this Policy.
We may use your CPNI to market additional communications and data products and services similar to the types you currently purchase from us. We may also use CPNI to contact former customers when permitted by law. And, to provide your service, we may use and disclose CPNI to our agents, affiliates, joint venture partners and independent contractors, but we restrict their use and limit disclosure of CPNI for purposes or providing service to you or to market products and services as previously described. We will also prohibit the third party from further disclosing the CPNI except as required by law and require the third party to implement safeguards to protect the confidentiality of the CPNI. If you are a new customer of Telmex USA, you will receive a notice of your CPNI rights and further information on this topic from Telmex USA.
If you do not want your personally-identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the e-mail address listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files.
Declining E-mail offers
As outlined in the Personally-Identifiable Information section of this Statement, we will only send e-mail promotions or announcements to you if you have previously provided your permission for us to do so.
Although many customers tell us they appreciate receiving notice of these carefully designed promotions and announcements we recognize the importance of providing you with choices.
At any time, you may unsubscribe from our e-mail list by filling out our sample online unsubscribe form. All e-mail offers that you receive from Telmex USA, will inform you how to decline receiving further e-mail offers.
Changes to this privacy policy
Telmex USA will update this Policy if our practices change or if the law requires changes to it. If at any point we decide to use personally identifiable information in a manner that is materially different from what was stated at the time it was collected, we will notify you via posting on this page for 30 days before the material change is made and give you an opportunity to opt out of the proposed use at any time.
What else should you know?
Please be careful and responsible whenever you are online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
While we strive to protect your personal information, Telmex USA cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Third-party Internet sites and services accessible through this website have separate privacy and data-collection practices, independent of us. Telmex USA has no responsibility or liability for these independent policies or actions. Please refer to those sites own privacy policies to learn how they collect and use information about you.
Who to contact
If you have any questions about or complaints that concern, this Policy, please visit Customer Service Online or email us at: telmexusaprivacy@telmex.com, or call Customer Service at the number shown on your bill. If you prefer you may also write us at: Office of Privacy: Legal Department, Telmex USA, 3350 SW 148 Avenue, Suite 400, Miramar, Florida 33027. Our representatives will respond to your inquiries or help resolve any dispute concerning this Online Privacy Policy.
If you have submitted personally-identifiable information through the Telmex USA website or an interactive advertisement, and would like that information deleted from our records, please contact us at our e-mail address: telmexusaprivacy@telmex.com
We will use reasonable efforts to delete this information from our existing files.
