FAQs

question_answer FAQs

Are there any additional charges for using the México en Línea℠ service?

Yes, a US$2 commission fee is charged per payment. This fee will be automatically deducted from your payment. If the payment is greater than, or equal to, US$100 and is intended for a single Telmex México phone bill, the fee will not apply.

Payments less than, or equal to, US$2 will not be processed when you pay by check or money order. In such cases, you will need to call Customer Service to request a refund.

If you are paying by credit or debit card, the minimum payment that can be processed is US$21 (including our commission fee).

Is the México en Línea℠ service subject to a minimum subscription period?

No, the México en Línea℠ service is not subject to a minimum subscription period. You can cancel your subscription or re-subscribe at any time.

Does subscribing to the México en Línea℠ service affect any of my long-distance or local phone services in the United States?

No. Subscribing to the México en Línea℠ service does not affect any of your telecommunications services in the United States. The purpose of this service is solely to facilitate the payment of Telmex México phone bills.

Can I sponsor two or more Telmex México phone bills?

Yes, you can sponsor an unlimited number of phone bills in Mexico. 

To facilitate the payment process, you can now pay by using your family member’s or friend’s Telmex Mexico Phone number (10 digits). We can also provide a Customer Number for each phone bill that you wish to sponsor.

Can more than one person sponsor the same Telmex México phone bill?

Yes, a Telmex México phone bill can be sponsored by multiple people, and there is no limit on the amount that each sponsor can pay.

How long does it take for a payment to be applied to a Telmex México phone bill?

This depends on the payment method, i.e. whether the sponsor chooses to pay by check, money order, credit or debit card, etc. For more information, visit our Payment Options section.

How are payments shown on the Telmex México customer's phone bill?

Your payments will be shown on the Telmex México customer’s telephone bill in Mexican pesos, with the message “SU PAGO GRACIAS.” A “Thank You” letter detailing payments made in US dollars will be provided to the sponsor on a monthly basis.

What happens if a Telmex México customer and the US sponsor send payments for the same phone bill?

No issue should arise provided that the sum of both payments is greater than, or equal to, the balance of the bill. In these cases, the excess amount will be reflected as a credit and applied against the following month’s phone bill. If the sum of both payments is less than the invoice amount, the Telmex México customer will have an outstanding payable balance. To ensure payment of the correct amount, please contact the Telmex México customer whose bill you wish to sponsor in order to find out the balance of their bill.

Is it possible for the detailed Telmex México phone bill to be sent to my address in the United States?

No. Legally, we cannot provide that service. Contact the customer in Mexico to obtain this information.

What exchange rate is applied to my US dollar payments?

A very favorable peso-dollar exchange rate is applied to your US dollar payments. This rate is the same rate used by Teléfonos de México, S.A.B. de C.V. for all dollar payments.