Contact Center

Our Service

Here at Telmex USA and in conjunction with an affiliated company, Telvista, we understand the importance of maintaining and growing great customer relationships. With this in mind, we can offer your business innovative solutions for customer-relationship management.

As your customer-care partner, we handle each and every customer interaction with the care and attention that your customers deserve—the kind of attention that fosters customer loyalty, protects your brand, and ultimately ensures long-term success and profit.

Telmex USA’s vast experience in this area—we’ve successfully handled millions of customer calls—means that global companies can rely on us to provide a seamless experience between channels, resulting in a streamlined, top-quality customer service.

Benefits

  • We recruit, train, and deploy talented customer-service professionals in facilities that are specially designed to handle high-volume, complex customer interactions.
  • Our contact-center professionals bring invaluable cultural awareness and language skills, helping your business to grow in Spanish-speaking markets.
  • Our staff have the tools and equipment they need to succeed—contact-center facilities are fully equipped with the latest technology and state-of-the-art infrastructure.
  • Telmex USA is a strategic partner to its clients, providing the technology and business know-how that is needed in order to provide fast, flexible solutions in a rapidly changing market.
  • Custom call-center solutions that meet your business needs.

Features

Together with one of our affiliated companies, Telvista, we specialize in supplying first-class customer-care solutions to various Fortune 1000 companies. Telvista handles a broad range of customer care functions that strengthen the customer relationship and add value at every point of contact. With our customized offerings, you can offer your customers top-class customer service.

Contact center and IT services include the following features:

  • Customer service
  • Technical support
  • Sales
  • Back office
  • Social-media monitoring, analysis and engagement
  • Help and service desks
  • Application development and maintenance
  • System integration
  • Infrastructure
  • Staff augmentation
  • Contact management
  • Interactive voice response
  • Web-based support

Why Telmex USA?

Telmex USA understands that, given the constantly changing nature of the industry, our clients need both flexibility and a partner on whom they can rely when it comes to outsourced support services.

Our dedicated personnel work with best-in-class technologies to deliver a comprehensive range of solutions—including product support, service desk, customer care, sales programs, and social-media services—to meet the current and future needs of your business.